Privacy Policy

1. Introduction

VeriLab ("VeriLab," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use and share it, and the choices and rights available to you when you visit our website or purchase our products (the "Site").

By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this policy, please do not use the Site.

2. Information We Collect

We may collect the following categories of information:

• Account Information: name, email address, and password when you create an account.
• Order Information: shipping address, billing information, order history, and PayPal account details used to process payments.
• Age Verification Data: confirmation that you are 21 years of age or older, recorded to comply with our access policy.
• Communications: messages you send through our live chat, contact forms, or customer support channels.
• Usage Data: IP address, browser type, device information, pages visited, and referring URLs, collected automatically through cookies and similar technologies.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill orders, including payment processing and shipping notifications;
• Create and manage your account;
• Respond to customer service inquiries and provide support;
• Detect, prevent, and address fraud, abuse, or security issues (including IP-based rate limiting);
• Comply with legal obligations, including age-verification and recordkeeping requirements;
• With your consent, analyze site traffic and measure the effectiveness of our marketing through tools such as Google Analytics and Facebook Pixel.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to operate core site features (such as keeping items in your shopping cart) and, with your consent, to analyze traffic and personalize advertising. When you first visit the Site, you will be shown a cookie consent banner. Analytics and advertising cookies (such as Google Analytics 4 and Facebook Pixel) are only loaded after you click "Accept." If you click "Decline," only strictly necessary cookies are used.

You can change your cookie preferences at any time by clearing your browser's local storage for this Site, which will cause the consent banner to appear again on your next visit.

5. How We Share Your Information

We do not sell your personal information for monetary consideration. We may share information with:

• Service Providers: payment processors (PayPal), shipping carriers, email delivery providers, and cloud infrastructure providers (Google Firebase), solely to operate the Site and fulfill orders;
• Analytics and Advertising Partners: Google Analytics 4 and Facebook Pixel, only after you provide cookie consent;
• Legal and Safety Purposes: when required to comply with applicable law, legal process, or to protect the rights, property, or safety of VeriLab, our customers, or others.

6. Data Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information, including encrypted data transmission and access-controlled cloud infrastructure. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights (Including California/CCPA Rights)

Depending on your state of residence, you may have the right to:

• Know what personal information we have collected about you and how it has been used and shared;
• Request deletion of your personal information, subject to certain legal exceptions;
• Opt out of the "sale" or "sharing" of your personal information (see the "Do Not Sell My Personal Information" link presented in our cookie banner);
• Not be discriminated against for exercising any of your privacy rights.

To exercise any of these rights, please contact us using the information in Section 10 below.

8. Children's Privacy

The Site is intended solely for individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. Your continued use of the Site after changes are posted constitutes your acceptance of the revised policy.

10. Contact Us

If you have questions or requests regarding this Privacy Policy or your personal information, please contact us through the customer support chat on our Site, or through your account's order history for order-specific inquiries.