Shipping & Returns
Last updated: August 27, 2026
1. Order Processing Time
Orders are typically processed and shipped within 1–2 business days after payment is confirmed. Orders placed on weekends or holidays will be processed on the next business day. You will receive an email notification once your order has shipped, along with tracking information (also available in your account under "My Orders").
2. Shipping Rates
Shipping is calculated automatically at checkout based on your order subtotal, using the following current tiers (subject to change without notice):
- Orders up to $150: $80 shipping
- Orders over $150 and under $500: $60 shipping
- Orders $500 and under $1,000: $30 shipping
- Orders $1,000 and above: FREE shipping
All orders ship within the United States. Estimated delivery time is approximately 7–14 business days from the ship date, depending on your location and the carrier's service levels.
3. Packaging
All orders are shipped in plain, unmarked packaging with no indication of the contents, for your privacy and to protect your shipment during transit.
4. Address Accuracy
You are responsible for providing a complete and accurate shipping address. VeriLab is not responsible for orders that are delayed, misdelivered, or lost due to an incorrect or incomplete address provided at checkout. Please double-check your address before submitting your order.
5. Damaged, Lost, or Undelivered Packages
If your package arrives damaged, or if tracking shows delivery but you did not receive your package, please contact our customer support chat within 7 days of the expected delivery date. We will work with you and the carrier to investigate and resolve the issue, which may include a reshipment or store credit at our discretion.
6. Returns Policy
Due to the nature of our products (laboratory research materials that require specific handling and storage), we generally do not accept returns once an order has shipped. Exceptions may be made in the following cases:
- The product received is materially different from what was ordered;
- The product arrived damaged or defective;
- The order was shipped in error on our part.
To request a return or exchange under one of these exceptions, contact our customer support chat within 7 days of delivery with your order number and a description (and photos, if applicable) of the issue.
7. Refunds
Approved refunds will be issued to the original PayPal payment method used for the order. Please allow 5–10 business days for the refund to appear, depending on PayPal's processing times.
8. Order Cancellations
Orders may be canceled prior to shipment by contacting customer support as soon as possible. Once an order has shipped, it can no longer be canceled and must instead follow the Returns Policy above, if applicable.
9. Contact Us
For any shipping or return inquiries, please reach out through the customer support chat on our Site, or reference your order in "My Orders" within your account.